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Frequently asked questions
Please select a question...
- Why is it called phishing?
- How long have phishing and Trojan attacks been around?
- What is being done to stop phishing?
- How do the phishers get your email address?
- How successful are the criminals who use phishing scams?
- Who do I report a phishing incident to?
- What do I do if I think I have already disclosed my personal security details on a phishing site?
- Who do I contact if I think that I have been targeted by a Trojan?
- What should I do if I receive a money mule email or advert?
- What should I do if I have become involved in a Money Mule scam?
- Is it safe to continue to use online banking?
- If I have had money withdrawn from my account by criminals, will I get a full refund?
- How much are current online UK banking fraud losses?
- Where can I get more information about keeping my PC secure?
The UK banking industry's website to help online banking users stay safe online
Online banking is an enormously popular and safe way to access your bank account, but it pays to be aware of the ways in which criminals can try to gain access to your account and to learn how to protect yourself and your money.
Current warnings
Online Banking Fraud Rises
Download our latest press release showing how online banking fraud has grown during 2009.
Remote Banking Guide 2009
Download our latest printable guide to ensuring your online banking experience remains safe and secure
Phishing
Find new phishing scams here
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